There are two ways to get help: ask us a question, or have someone set up your website for you.
Open a support ticket
- Go to Support → Tickets and click New Ticket.
- Choose the right department (for example Billing or Technical) and a priority.
- Describe the problem — which service, what you tried, and any error message.
You'll get our replies by email, and you can reply from the ticket page. A ticket goes from Open to In Progress while we work on it, and Resolved when it's sorted — reply again if it isn't, and it reopens.
Setup Assistance
Prefer not to build your site yourself? Setup Assistance is a paid service where an experienced setup partner configures your website for you — your pages, branding and basic content.
- Open your service's Details page and click Get setup help, or add Setup Assistance when you first order.
- Pay for it like any other order.
- A setup partner picks up your request and you can message them from the request page until the work is complete.